Frequently Asked Questions (FAQs)
1. Where can I get the graduation list?
The graduation list is available in Schools. Some Schools have posted the lists on the School Notice Boards.
2. What do I do if my name is not on the graduation list?
If your name is not on the graduation list, kindly contact the Dean of your School.
3. What do I do if my name is in the graduation list?
i. Login to your student portal
ii. There will be a graduation tab on your dashboard. Click on it and proceed as prompted.
ii. There will be a graduation tab on your dashboard. Click on it and proceed as prompted.
4. What do I do if my graduation tab is not on my portal?
i. Confirm that your name is in the graduation list as directed in (1) above.
ii. If your name is not in the graduation list, follow the advice in (2) above.
iii. If your name is in the graduation list, contact us through the email below mugraduation@mu.ac.ke
ii. If your name is not in the graduation list, follow the advice in (2) above.
iii. If your name is in the graduation list, contact us through the email below mugraduation@mu.ac.ke
5. How do I reset my student portal password?
Student portal is accessible via the link https://portal.mu.ac.ke/
To reset the password the student needs to:
i. Load the link above
ii. Click the forgot password option
iii. Key in the registration number
iv. Choose the email as the mode of reset
v. Open your email and use the generated password to login.
6. How do I pay the graduation fee?
Check the Announcement for details on making payment
7. Can fee overpayment be deducted to pay the graduation fee?
Students are advised to liaise with the School accountants to confirm the overpayment. They will be advised from there if the overpayment can be used to pay graduation fee.
8. What do I do if I get an error message “enter a valid email address” while applying for graduation?
The student is advised to retype the email address or (copy and paste the email address as is in the system) and confirm that it is correct. There should be no spaces before and after the email address.
9. How should I proceed if my subject combination is not listed in the specialization part?
The student should contact us through the email below: mugraduation@mu.ac.ke
10. How do I request for correction of name?
A Student who wishes to request for change of name should contact the Dean of their school for guidance.
11. How do I request for change of order of name?
A Student who wishes to request for change of order of name should contact the admissions office. Email: admissions@mu.ac.ke
12. When should students who will graduate begin the online clearance process?
Students are advised to start online clearance process immediately after graduation.
